Privacy Policy
Privacy Policy Information

Privacy Policy

Effective Date:
June 3, 2025

At Elong Clean BC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and communications.

1. Information We Collect

We collect personal information that you provide directly, including:

  • Contact Information: Name, email address, phone number, and billing details

  • Service Details: Address, preferred cleaning times, and specific cleaning requirements

  • Payment Information: Credit card details or other payment methods

  • Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited

2. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To schedule and perform cleaning services as requested

  • Communication: To send confirmations, reminders, and service updates

  • Payment Processing: To process transactions and manage billing

  • Service Improvement: To analyze website usage and improve our services

  • Marketing: To send promotional offers and updates (only with your consent)

3. SMS Communications and A2P 10DLC Compliance

By providing your mobile number, you consent to receive SMS messages from Elong Clean BC, including service alerts, confirmations, and promotions.

  • Opt-In: You can opt-in by submitting your mobile number through our website or authorized forms

  • Opt-Out: To unsubscribe, reply “STOP” to any message or contact us at info@elongcleanbc.ca

  • Message Frequency: May vary depending on your interaction with our services

  • Message & Data Rates: Standard rates may apply

4. Information Sharing

We do not sell or rent your personal information. We may share your data only as needed with trusted third parties that help us operate, such as messaging platforms, payment processors, and service providers.

5. Data Security

We use industry-standard measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

6. Your Rights

You have the right to:

  • Access: Request access to your personal information

  • Correction: Request corrections to inaccurate data

  • Deletion: Request that your data be deleted, subject to applicable legal and service-related requirements

  • Marketing Opt-Out: Unsubscribe from promotional communications at any time

To exercise these rights, please contact us at the information listed below.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date. We recommend checking back regularly for updates.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out:

Email:
info@elongcleanbc.ca

Phone:
(604) 396-2623

Address:
Elong Clean BC
Serving all of British Columbia

By using our services, you agree to the terms of this Privacy Policy and the collection and use of your information as outlined above.